Return & Replacement Policy
We stand behind the quality of every product we sell. Our comprehensive return and replacement policy ensures your complete satisfaction.
100% Replacement Guarantee
Every product is covered by our full replacement guarantee. If you receive defective or damaged paper, we replace it completely at no extra cost.
30-Day Return Window
You have a full 30 days from delivery to inspect the goods and request a return or replacement if the product does not meet quality standards.
Transit Damage — 7 Day Replacement
If goods are damaged during transit, we replace them within 7 days of reporting. Simply share photos via WhatsApp for rapid processing.
Extra 100 Reams Per Lorry
Every lorry shipment carries an additional 100 reams as buffer stock, allowing for immediate on-the-spot replacement of any damaged reams during unloading.
How to Request a Return
Contact us via WhatsApp or phone within 30 days of delivery
Share clear photos of the damaged or defective products
Our team will verify and approve the replacement within 24 hours
Replacement stock will be dispatched immediately after approval
Transit damage claims are processed within 7 days
Have Questions?
Contact us for any clarifications regarding our policies or to place an order.